Privacy Policy
Last updated: 10/12/2025
Introduction
FALI TECH & ENGINEERING ("we," "our," or "us") operates ProDashboard, an enterprise administrative management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using ProDashboard, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your data.
Information We Collect
Personal Information
- Account Information: Name, email address, username, profile picture
- Company Information: Company name, description, contact details, address
- Authentication Data: Password (encrypted), OTP secrets, verification tokens
- Profile Data: Role assignments, department memberships, permissions
Usage Information
- Activity Data: Case interactions, file uploads, comments, task assignments
- System Logs: Login times, IP addresses, browser information, device details
- Communication Data: Internal messages, support tickets, notifications
- Analytics Data: Feature usage, performance metrics, error logs
File and Document Data
- Uploaded Files: Documents, images, and other files stored in our secure S3 system
- File Metadata: File names, sizes, types, upload dates, access permissions
- File Comments: Comments and annotations on uploaded files
How We Use Your Information
Service Provision
- Provide and maintain the ProDashboard platform
- Process user registrations and manage accounts
- Enable case management and file storage
- Facilitate team collaboration and communication
- Provide customer support and technical assistance
Security and Compliance
- Authenticate users and prevent unauthorized access
- Monitor system security and detect potential threats
- Comply with legal obligations and regulatory requirements
- Investigate and resolve security incidents
Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Optimize system performance and reliability
- Provide personalized user experiences
Data Storage and Security
Data Storage
- Database: PostgreSQL database with encrypted connections
- File Storage: AWS S3 with server-side encryption
- Caching: Redis for performance optimization
- Backups: Regular automated backups with encryption
Security Measures
- End-to-end encryption for sensitive data
- Multi-factor authentication (MFA) support
- Role-based access control (RBAC)
- Regular security audits and penetration testing
- Secure API endpoints with rate limiting
- HTTPS encryption for all data transmission
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: Trusted third-party services for hosting, analytics, and support
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly authorize us to share your information
Your Rights and Choices
Access and Control
- Access and review your personal information
- Update or correct inaccurate data
- Request deletion of your account and data
- Export your data in a portable format
- Control email notification preferences
Data Retention
- Account data is retained while your account is active
- Deleted accounts are permanently removed within 30 days
- Backup data is retained for up to 90 days for recovery purposes
- Legal and regulatory requirements may extend retention periods
International Data Transfers
ProDashboard operates globally and may transfer your data to countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
ProDashboard is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of ProDashboard after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
FALI TECH & ENGINEERING
Email: contact@falitech-engineering.com
Website: https://www.falitech-engineering.com
Address: Cotonou, Littoral, Benin